*In case it is necessary to comply with a legal obligation or court order or in relation to a legal action, such as withholding information about our sales if required by a tax law (payment of taxes). *Provide our services, such as when we use this information to ship your goods, notify you about the progress/delivery of your order, to solver a problem, complete a transaction or refund or provide assistance to the client. We rely on certain legal bases to collect, use and share your information in a limited number of ways that include: When you supply us with personally identifiable information, the information you provide is added to your customer file. HOW WE USE THE PERSONALLY IDENTIFIABLE INFORMATION THAT WE COLLECT
you can surf out Etsy store and view much of our content anonymously.Ģ. The majority of the product and service information posted on our sites is offered without our collecting any personally identifiable information from you.
You can also provide us other personal information (for a custom listing, for example), in case you contact us directly. This information includes your name, email address, postal address, payment details, telephone number (if it is necessary in case our shipping provider requests it for optimal product delivery) and details of the product you have requested. In order to ship your order, you must provide us certain information that you have already authorized Etsy. TYPES OF INFORMATION WE COLLECT AND HOW WE COLLECT IT Your use of our Etsy store indicates your acceptance of the terms of this privacy policy.ġ. We hope that this disclosure will help increase your confidence in sites like ours and enhance your experience on the internet. This privacy policy discloses how we collect, protect, use, and share information gathered about you on our Etsy store. We respect your privacy, so we are letting you know about our online privacy policies meeting the treatment of personal data of its users with the current legislation in Spain and in the European Union, in particular, with the regulations in compliance with the General Data Protection Regulation (UE) 2016/679 of April 26th, 2018 (GDPR). UPDATED PRIVACY POLICY - General Data Protection Regulation (GDPR) (updated 2021) If items are returned to us for any reason (absence of the person, unclaimed package or wrong address provided) we are not responsible for paying the reshipping. Also we are not responsible for damaged packages by the postal service, but we always protect the prints with cardboard, waxed paper and bubble wrap. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us. Take this into account, wish we could have an owl to speed up the process.įor international shipments, contact your local post office first and ask if they are holding the package for you due to customs or for other reasons. It usually takes 1 week for our packages to travel from Europe to the US, but then the package can get retained in customs for a few days and even weeks (this is totally aleatory and unpredictable and has nothing to do with the package or with the postal office). Please note that we do not cover the customs fee and this is totally unpredictable (our clients haven’t had a bad experience with this, but it is something that coud happen in many countries).
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If you need a print in urgency feel free to contact us to see what options we can consider.Ĭertain countries charge customs fee depending on the worth of the goods in the package. Orders typically ship within 1 week or less due to the craft process (print, age, assemble, etc.) but delays can happen during the holiday season (November-December). Note that once the package has arrived to the destination country, it will be responsibility of the postal service of that country. Once shipped, please allow at least 24 hours for tracking information to be updated.
You will receive a message with tracking information once the package has been fulfilled.
We use Metropoli Cuatro (which works with DHL) for packages in Europe and America, we also use Spanish Postal Service (for small letters in the US and packages to the rest of countries.
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